SHIPPING POLICY

Welcome to velotiq.shop. We are committed to providing users with stable and efficient delivery services, and minimizing order processing and shipping times so you can receive your purchased goods faster.

Due to ongoing losses, we are clearing out inventory at a loss. Currently, some items are being sold at discounted prices, and order volume may increase temporarily, but we will still strive to maintain normal shipping efficiency.

I. Shipping Area

Currently, our website’s shipping area is fixed to the United States, and we only support orders within the United States.

Not currently supported:

International shipping
Overseas addresses
Orders outside the United States

If you enter a non-US address, your order may not be processed.

II. Order Processing Time

All orders will be processed on the same day after successful payment.

Order processing includes:

Product verification
Packaging arrangement
System confirmation
Delivery handover

Under special circumstances, such as:

Holidays
Weather conditions
Inventory discrepancies
System maintenance

Order processing time may be slightly delayed.

III. Shipping Time

After the order is shipped, the normal shipping time is 2 days.

Actual delivery time may vary slightly due to the following factors:

Local logistics conditions
Weather conditions
Delivery to remote areas
Force majeure

We will do our best to ensure timely delivery of orders.

IV. Logistics Information

After your order is shipped, you will usually receive corresponding logistics information to track its delivery status.

Please ensure you fill in the correct information:

Recipient’s Name
Contact Number
Delivery Address

You may be responsible for any delivery failures or delays caused by incorrect addresses.

V. Delivery Issues

Please contact us immediately if any of the following occurs:

Goods not received for an extended period

Package lost

Goods damaged during transport

Abnormal logistics status

We will assist you in verifying and handling the issue with the logistics service provider.

VI. Order Modification and Cancellation

If you need to modify the address or cancel your order after submission, please contact customer service as soon as possible.

If the order has already entered the shipping process, it may not be possible to modify or cancel it.

Contact Information

Email: justin.adams@velotiq.shop

Phone: 3049148223

Thank you for your support and trust in velotiq.shop.